LANSING—Amid continued customer complaints and confusion, Michigan Secretary of State Jocelyn Benson on Wednesday announced extended branch hours in an attempt to clear a pandemic-related service backlog by October.

But there is still no guarantee that “walk up” customers will be able to take a new photo for their driver’s license or complete other tasks that day, the first-term Democrat acknowledged during a media event in Detroit.

Customers who visit a branch office without an appointment can schedule one outside, but they’ll only be served that day if there are open time slots.

“For the most part that will involve same-day operations, but someone may choose to come back later in the day or to come back another day” if an appointment is not immediately available, Benson told reporters

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