Only 56% of health plan members in the United States are satisfied with their coverage, according to the results of the recent 2025 U.S. Commercial Member Health Plan Study from J.D. Power.

“Brand performance gaps in the commercial health insurance market are no longer subtle—they’re widening in ways that directly affect satisfaction, retention and competitive strength,” Caitlin Moling, senior director of global healthcare intelligence at J.D. Power, said in a news release. “Leading plans are setting themselves apart by delivering clarity, digital convenience and member-first communication. Others are falling behind as trust erodes, digital tools go underutilized and members struggle to understand their coverage.”

The survey asked approximately 39,797 members from 147 health plans li

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