Heart to Heart Hospice is a private provider of hospice care with more than 40 locations across Texas, Michigan and Indiana. Its mission is to provide compassionate end-of-life care while prioritizing the well-being of patients and clinicians alike.

THE CHALLENGE

Before implementing medication management technology, Heart to Heart Hospice grappled with several pressing challenges. Clinicians faced extensive documentation requirements during patient admissions, particularly during the start-of-care visit, when all medications currently in the home must be reviewed, reconciled and entered into the electronic health record.

This process alone could take upwards of an hour, making start-of-care visits significantly longer and more burdensome than routine encounters.

While lengthy visits ar

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