While top business leaders are increasingly investing in AI and other advanced technologies, many are not seeing anticipated returns. In fact, a survey published in May 2025 by the IBM Institute for Business Value found that only 25% of AI initiatives have delivered expected ROI over the last few years.

This is not surprising among those who have seen their share of tech implementations. Organizations have long struggled to add and integrate the most advantageous new platforms without losing time, momentum, and often market share. Among adoptions that do come in on time and on budget, relatively few yield the intended big-picture results.

Integration lapses

This reflects the tendency of leaders to separate their IT and people needs into separate categories when tech adoptions require th

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