Epic earned a B grade and an overall performance score of 82.3 out of 100 in the ambulatory health IT space, according to KLAS Research’s “Ambulatory Ecosystem Epic Complete Look 2025” report. The report is based on feedback from interviews with 87 independent ambulatory organizations conducted between December 2023 and December 2024. It focuses solely on independent ambulatory organizations, excluding those owned by hospitals or health systems.

Here are five things to know about Epic’s performance, according to the report:

Respondents praised Epic’s strong data integration, product innovation and hands-on support.

The platform’s flexibility — particularly through offerings like Community Connect and Garden Plot — was also cited as a strength for independent practices looking to acce

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