CINCINNATI (WKRC) - Sharefax Credit Union was facing criticism from its customers following recent changes to its mobile banking app, which have resulted in account irregularities including duplicate charges.

Barbara Bergfeld, a customer from Owensville, reported receiving a notice over the weekend instructing her to download the new app. After setting it up, she noticed that charges were doubled.

Bergfeld expressed her dissatisfaction with the timing of the app update, questioning why it was implemented at the beginning of the month when many people are paying rent and bills.

"Why didn't they do this at the middle of the month? Why wait until everybody is needing money at the first of the month and rents are being paid, and bills are being paid, and they take our money," said Bergfeld.

See Full Page