A University of Maine study compared how well artificial intelligence models and human clinicians handled complex or sensitive medical cases.

The study published in the Journal of Health Organization and Management in May evaluated more than 7,000 anonymized medical queries from the United States and Australia. The findings outlined where the technology showed promise and what limitations need to be addressed before AI is unleashed on patients — and may inform the future development of AI tools, clinical procedures and public policy. The study also informs efforts to use AI to support healthcare professionals at a time when workforce shortages are growing and clinician burnout is increasing.

The results showed that the accuracy of most AI-generated responses aligned with expert standar

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