'Complete shock': Residents of Graz in anguish after attack: Reporter's notebook

GRAZ, Austria -- There has never been a mass shooting in Graz. Never. But at around 10 a.m. Tuesday morning, a 21-year-old Austrian man walked into what is supposed to be the safest of spaces, a school, and gunned down teenagers and at least one teacher, police said, in this country's second-biggest city. Graz is a beautiful medieval city, which on Tuesday lived one of its darkest days in modern history. "Our city has never seen anything like this before. It's beyond words" Graz's mayor, Elke Kahr, told us after a memorial service at the city's main cathedral. She said it was hard to tell right now how the victims and families of those killed are really doing. "Suddenly, you're faced with questions like: How do you say goodbye to your child?" the mayor told ABC News. The mayor's eyes looke