An unknown number of moving and storage customers in Aurora have no access to their things, and don't know when they will.

A 1-800-PACK-RAT facility in Aurora says it experienced structural damage, and access to the site is no longer safe. Some of those customers say communication from the company has been murky.

Aurora Fire says that on Aug. 19, they responded to a call for a water problem at the 1-800-PACK-RAT facility in Aurora after people heard a loud boom. It turned out that a roof or ceiling collapse had triggered the sprinkler system.

Since then, no one has been able to go inside, and the people whose things are stored there want answers.

CBS

Earlier this month, it was finally time for Debbie Tecca to make the big move.

"Convinced by my family, after many years, that it was t

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