As digital transformation rewrites healthcare delivery, patients are no longer judging providers solely on bedside manner or even clinical outcomes. Increasingly, they’re asking, “Can I trust you with my data?”

It’s not a question to be ignored. In 2024, we saw several high-profile breaches, including the ransomware attacks on Change Healthcare and Ascension Health . The impacts of these incidents weren’t confined to the IT department. They delayed care, disrupted claims processing and created anxiety for patients navigating an already complex system.

While most healthcare providers are investing heavily in cybersecurity, the public’s perceptions haven’t caught up. According to a recent survey of 1,000 U.S. adults, 89% expressed concerns about the security of their protected health

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