DEAR MISS MANNERS: I work as a volunteer at a military base overseas. My problem is with a co-worker who will not communicate with me except via email. Usually the content of the communications is of a negative nature.

I am of the sort who prefers working out differences using speech and not the written word, especially when the two individuals live in close proximity.

This person is in a position of authority. I have repeatedly requested -- to no avail -- that we either talk in person or over the phone when she has gripes. Are there any etiquette rules regarding email and business communications?

GENTLE READER: There are, but you are not going to like the most important one: The boss gets to set the rules.

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