Small businesses can turn to artificial intelligence applications to quickly handle tasks like payroll management, answering phones and analyzing data.

But Sha’Kia Riggins, dean of information technology at Florida State College at Jacksonville, cautions entrepreneurs that there’s a critical need for a human to check the technology’s work. AI is quick, but Riggins says business owners run a risk in reducing staff and turning over work to AI instead.

“It’s not perfect,” she said. “This is where the human part comes from. It always has to have that human aspect of it. Part of that prompt engineering is evaluation. If you didn’t evaluate it, then it could be possibly wrong.”

To support her point, Riggins referenced news reports of law firms being reprimanded for filing AI-generated court d

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