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WestJet, the national airline, has been found liable to pay compensation to two Kelowna residents for cancelled flights.

The first ruling was issued in the province's Civil Resolution Tribunal on Thursday, Aug. 21 by tribunal member Alissa Reynolds.

Adam Green, Vanessa Trevors, and their three kids were booked on flights from Phoenix to Kelowna via Calgary on Jan. 12, 2024. The Phoenix flight was delayed, but the family still reached their gate in Calgary on time for their connection.

However, WestJet rebooked them without consent on a flight the next morning, despite the family arriving while boarding was underway.

WestJet argued no compensation was owed because the original delay was caused by bad weather, which is outside the airline's control.

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