Accidents happen to everyone, even with the best-laid plans. This week, we asked six designers—Melissa Anderson, Jaque Bethke, Janie Hungerford, Alexander Nikban, Candice Quinn and Emily Tucker—how they let their clients know when something goes wrong during a project.

In-Person Delivery

“The best way to tell a client you made a mistake is face-to-face—we develop deep relationships with our clients and build trust. When you tell a client in person, and give them solutions so they have choices, you are maintaining that level of trust they expect. When we make mistakes, it’s about how we handle them, not the mistake itself. We also act on behalf of our clients if a vendor or consultant makes a mistake, advocating for a resolution. We don’t just act as designers—we are fostering a relatio

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