The COVID-19 pandemic changed the way people in North America communicate.

We experienced a surge in food delivery apps, as well as a reduction in personal visits to restaurants and other venues. Even our least tech-savvy relatives began to rely on smartphones to stay connected.

Five years later, it is fair to say that these changes have not been embraced by everyone at the same rate.

Earlier this summer, 51 per cent of Americans and 45 per cent of Canadians reported finding text messages or emails impersonal. This sentiment was more common among those aged 55 and over in both the United States (56 per cent) and Canada (46 per cent).

Conversely, half of Americans and almost half of Canadians say they feel anxious when they must make a phone call to a person they do not know. Among thos

See Full Page