The Bexar County Dispute Resolution Center is a department that many residents don’t know is available to them.

“I haven’t heard of it,” said Cynthia Rubio, a community member.

Rubio was pleasantly surprised to find out that the center has been offering free mediation since 1984.

“If I had to describe mediation in one word, that word would be negotiation. And I’ll contrast that when you go to court,” said Bexar County Dispute Resolution Center Director Al Cortez. “There is no negotiation in court. A judge makes a ruling.”

Cortez said it’s important that people have the option to make an agreement before moving to the court system.

“First of all, there’s no charge for the service. You have absolutely nothing to lose,” Cortez said. “When you go to court, you’re going to have to pay a fi

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