Fairfax County, Virginia, is testing the use of artificial intelligence to triage nonemergency 911 calls, with the hope of getting residents and visitors experiencing an urgent situation through to a call taker faster.

The county recently activated the AI technology for about two hours, and it handled almost 150 calls, according to Dru Clarke, assistant director of operations with Fairfax County 911.

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In the first phase of the plan, the AI helps filter and handle nonemergency calls that don’

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