Mark Benioff made more tone-deaf statements about how AI is allowing him to eliminate thousands of jobs from Salesforce's staff.
While the actual numbers, unsurprisingly, appear smaller than the CEO claimed, the gleeful march towards sending people home and replacing them with bots is far too telling. Benioff claims 4,000 of 9,000 "support" people were either let go or repurposed.
"I was able to rebalance my headcount on my support," Benioff said. "I've reduced it from 9,000 heads to about 5,000 because I need less heads."
This statement spawned a glut of headlines saying that Salesforce had laid off 4,000 workers — an unconfirmed statistic, given that Benioff said later in the interview that he'd moved some people into sales roles. But he did, in the interview, call the growth of AI su