Illustration by Dustin Elliott

Ken Sours buys a watch on eBay, but the company suspends his account immediately after the purchase. Then he receives a magazine instead of the watch. Now he can’t get a refund. What should he do?

Q : I recently had a frustrating experience with eBay that left me baffled and out $438. I registered for an account to buy a Tag Heuer watch. After completing the purchase, I received a confirmation email.

But moments later, eBay suspended my account. eBay charged my credit card but never delivered the watch. Instead, I received a package with a Better Homes & Gardens magazine and the same tracking number as my order.

When I contacted eBay, a representative said my account was permanently banned and their money-back guarantee no longer applied. I’m angered by

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