While executives debate AI strategy in boardrooms, the real disruption is already happening on the frontlines. From automated scheduling to AI-assisted diagnostics to customer service chatbots, frontline workers are increasingly interacting with intelligent systems. Yet too many organizations still treat AI as a corporate workplace issue, overlooking the people who are most exposed to its impact. That’s a mistake.

If companies want to ensure their operations stay competitive, they need to remain committed to investing in the people who are closest to the work. The frontline is the proving ground. If your AI strategy fails there, it fails everywhere.

According to a recent IBM report, 40% of workers will need to reskill in the next three years due to AI and automation. Yet many companies s

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