LAS VEGAS — When Las Vegas resident Gary Jensen chose to get rooftop solar earlier this year, his goal was to save money and help the environment.

Now six months later, his rooftop has solar panels installed, but the system isn't generating power yet. His loan payments are piling up, so he came to us for answers.

VIDEO: Geneva Zoltek talks to a Las Vegas local who says he's unable to use his solar panel system Las Vegas homeowner says he's stuck paying for a solar system he can't use

"We have to get this completed," Jensen said.

Back in March, Jensen's contract began with local contractor Sol-Up.

"The first part of the contract, the site review, their engineering, the people that came out and actually installed all of the equipment went pretty smoothly," Jensen said.

Then, the NV E

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