Business

Banking & finance

Big four

Opinion

‘Grubby’: ANZ the big four outlier for poor customer treatment

Elizabeth Knight Business columnist September 15, 2025 — 3.43pm

The corporate regulator has given the ANZ bank board a bloody nose, accusing it of grubby behaviour and internal incompetence while imposing on it a $240 million fine .

But even more impactful, Australian Securities and Investments chairman Joe Longo on Monday branded ANZ a behavioral outlier among its peers – its conduct being worse than that of the other big four banks.

At various times all have been found to have treated their customers terribly, particularly borrowers in hardship and those dealing with the financial aftermath of the death of relatives.

The banks all have nasty skeletons on some of the

See Full Page