Emails and text messages reveal scramble inside Optus after triple

Emails and text messages released to 9News have revealed the scramble inside Optus after it discovered last week's triple-zero outage.

The first email was sent to the Federal Department of Communications on Thursday, September 18, at 2.45pm.

In it, an Associate Director of Optus Government Affairs writes they have "just been informed that Optus has received reports that some customers in SA and WA are experiencing impacts to triple zero calls."

"Suspected cause has been indicated to stem from our Regency Park exchange (which services SA and WA), this matter is urgently being worked through."

Just seven minutes later, a second email is sent, in which the staff member states, "The work to rectify the issue is complete and services have returned to normal."

The Optus worker adds that "pr