Chhatrapati Shivaji Maharaj International Airport (CSMIA) continues to lead India’s aviation sector in digital transformation, driven by a comprehensive 360-degree strategy aimed at creating a seamless, tech-enabled travel experience. CSMIA is enabling data-driven operations, mobile-first decisions and real-time collaboration across stakeholders – reinforcing its position as a future-ready gateway. From biometric verification to self-service baggage drops and common-use self-check-in kiosks, passenger adoption of digital services has grown significantly over the past 16 months.

CSMIA’s self-check-in kiosks offer passengers the convenience of checking in, printing boarding passes, generating baggage tags and modifying seat preferences – without waiting at counters. Between April 2024 and A

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