FRISCO, Texas - Charleedra Johnson-Hatton of Frisco thought it was Wells Fargo Bank calling in May 2024. She then realized her phone had been spoofed.

What they're saying:

After she realized the caller was a scammer, Charleedra immediately went to the Wells Fargo in Sienna. She says the manager there believed she had been scammed, but all that changed after corporate officials got involved.

Every internal investigation ended the same: Wells Fargo blamed Charleedra for allowing scammers to access her account.

In the letters, Wells Fargo points to Charleedra transferring all her funds from her savings to checking, which she says the scammers instructed her to do.

The scammers drained her money through Zelle and Apple Pay.

Charleedra lost all the money one day after she took the funds

See Full Page