Bhubaneswar: Citizens in Odisha will no longer need to queue up at government offices for essential documents, as a wide range of public services including driver’s licence (DL), birth, death, and income certificates will now be available through WhatsApp.

The General Administration and Public Grievance Department on Friday launched the unified “Ama Sathi” WhatsApp bot (9437292000) to bring services directly to people’s homes, said Additional Chief Secretary Surendra Kumar.

“By simply sending a message to the WhatsApp number, citizens can apply for certificates such as birth, death, residence, income, legal heir, fertiliser licence, and even driver’s licence. In the first phase, 132 services will be available,” he informed.

The government plans to gradually add more facilities, with th

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