Salesforce, the global customer relationship management (CRM) platform, has released findings from its Connected Citizen research, which indicate a growing appetite among Indian citizens for more efficient, personalized, and digitally enabled public services.

According to the study, all Indian respondents expressed willingness to use AI-powered agents when engaging with government services. The survey covered 11,500 adults globally, including 1,000 from India, between November and December 2024. Advertisement

“India’s digital transformation is among the most ambitious in the world. AI agents can free public servants to focus on empathy, creativity, and expertise while ensuring citizens get the service they deserve,” said Arundhati Bhattacharya, President and CEO, Salesforce South As

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