The government's recent decision to reduce GST on insurance premiums to zero percent is a much-needed relief for millions of Indians, but thousands still feel left high and dry when they need insurance the most, as is evident from data from various reports.

While the GST reform is commendable, it only scratches the surface of a much deeper crisis plaguing India's insurance sector.

IndiaToday.in reached out to the top three firms flagged in the Council of Insurance Ombudsman's 2023-24 annual report for having the most complaints, seeking to understand the systemic gaps in India's insurance sector.

THE HALL OF SHAME

The insurance companies making their policyholders' lives miserable stand exposed in the Council of Insurance Ombudsman's 2023-24 annual report.

Star Health leads the pack

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