GRAND ISLAND, N.Y. (WKBW) — The New York State Thruway Authority is grappling with millions in unpaid tolls and fees, with nearly half owed by out-of-state drivers, according to a state audit that also reveals significant problems with discount programs and fee reduction practices.

The audit findings come as the Thruway Authority prepares to host customer service outreach events Monday and Tuesday at the Western New York Welcome Center to help drivers resolve billing issues.

"People always say, we owe money, but we don't know what to do," said Thruway Authority Assistant Public Information Officer Kelly Holland.

On Monday, September 29, and Tuesday, September 30, the Thruway Authority will host an E-ZPass Outreach Event to provide personalized customer service to individuals regarding

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