Mosaic Books in downtown Kelowna , B.C., has seen its fair share of disruptions, many of them at the hands of repeat offenders.

“Our business downtown has been plagued with this for so long, we’ve just kind of given up,” said Mosaic Books owner Michael Neill.

Neill said shoplifting, loitering and property damage are among the regular occurrences that impact his business and many others across the city.

“It’s been very frustrating,” Neill told Global News.

So much so, staff have a binder with photos of the repeat offenders and a description of the offence

“This has been our book of shame, I guess. An incident book,” Neill said. “So that we can at least let the staff know who they’re looking (for).”

Neill, however, has new hope that better days may be ahead as the City of Kelowna pus

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