The Ministry of Consumer Affairs has initiated a probe into complaints against e-commerce platforms charging additional fees for cash-on-delivery (CoD), a practice classified as a “dark pattern" that misleads and exploits consumers.

Union Consumer Affairs Minister Pralhad Joshi said that steps are being taken to scrutinise these platforms closely. He further assured strict action against those violating consumer rights to ensure transparency and uphold fair practices.

“The Department of Consumer Affairs has received complaints against e-commerce platforms charging extra for Cash-on-Delivery, a practice classified as a dark pattern that misleads and exploits consumers," he said in a post on X.

The Department of Consumer Affairs has received complaints against e-commerce platforms chargin

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