Improving access to care and boosting patient and provider experience via digital — with and without AI — were among the main talking points at this year’s Becker’s Health IT + Digital Health + RCM Conference. Here are five key themes from the conference, which took place Sept. 30 to Oct. 3 in Chicago and featured over 600 speakers and 2,500 executive-level attendees:

1. Ambient AI is a starting point — and its real value so far is cognitive offload. “What ambient documentation has done is actually put the provider back in the room with the patient,” said Rebecca Mishuris, MD, vice president and chief medical information officer of Somerville, Mass.-based Mass General Brigham. “And that really addresses the joy of medicine.” Ambient AI was associated with a 20% reduction in clinician burn

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