“Build For Inclusion”: RBI Governor Urges Fintechs To Prioritise Underserved Communities

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New Delhi: Reserve Bank of India Governor Sanjay Malhotra on Wednesday called on the fintech industry to focus on inclusion and design solutions that reach the underserved and unbanked sections of society. Speaking at the Global Fintech Fest, he said while catering to privileged customers may be more profitable, true progress lies in expanding access to those still outside the formal financial system.

“Build for inclusion,” Malhotra said, urging fintechs to develop simple, accessible, and assistive technologies to ensure that vulnerable groups—such as senior citizens, people with limited digital literac

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