The Department said that important procedural changes have been introduced to reduce delays in issuing Pension Payment Orders (PPOs/e-PPOs).

The Department of Pensions and Pensioners’ Welfare (DPPW) under the central government announced on Friday, October 10, 2025, that it has issued new guidelines to ensure that retirement benefits of Union government employees are paid on time. According to the guidelines, each retiring employee will be assigned a welfare officer, also called a pension mitra, by the head of their office. This officer will help the employee complete all necessary forms and procedures for retirement. In case the pensioner passes away, the officer will also assist the family in submitting the required documents and verifying claims to receive the family pension.

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