The Tennessee Highway Patrol (THP) upgraded its dispatch phone system on October 15, 2025, improving reliability, security, and performance for calls from the public and first responders across the state.

The upgrade transitions THP Dispatch to IP Flexible Reach, a secure voice solution. The new system routes inbound phone calls over a private, dedicated network instead of the public internet. This resolves potential connectivity issues with certain carriers and replaces aging copper phone lines. The result is stronger call quality and more dependable communications during both routine and emergency operations.

The change also prepares THP for future integration with ESINET, the next-generation 911 system. Once implemented, ESINET will provide automatic location data on transferred 911 c

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