‘People’s lives are on the line’: DC 911 reporting change sparks alarm

After receiving criticism over delays in 911 responses, D.C. promised more transparency from the agency that oversees the city’s emergency communications. But a recent rule change may be doing the opposite.

The Office of Unified Communications, which handles all 911 and nonemergency calls in the District and dispatches police, fire and EMS services, now requires the 911 caller’s phone number on its website to investigate dispatch errors.

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“Please note that an investigation will only be conducted in response to concerns rega