OTTAWA — Despite hundreds of millions of dollars of investments since a devastating 2017 audit, the Canada Revenue Agency’s call centres are still plagued with reliability and accuracy problems as agents give wrong information as much as 87 per cent of the time. Article content

That’s according to a new report by Auditor General Karen Hogan published on Tuesday. Article content

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“I’m worried that despite a new telephony system and other improvements, Canadians still wait too long to get answers to their questions on tax,” Hogan told MPs on the Public Accounts committee.

On average, Canadians waited over 31 minutes to speak to an agent last fiscal year, more than double the agency’s service standard of a 15-minute wait, her audit found.

“When those

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