OTTAWA — The Canada Revenue Agency’s contact centres provided accurate responses to individuals’ questions about taxes only 17 per cent of the time between February and May 2025, the federal auditor general said in a report released Tuesday.

Auditor General Karen Hogan’s office placed calls to the CRA’s contact centres over four months this year, asking general questions.

The report said the call centres were better suited to addressing business tax or benefits questions, and provided accurate responses to those calls 54 per cent of the time. The report said the “completeness” of responses to those questions was just over 30 per cent.

They were much worse at answering questions about individual taxes; the auditor general estimates the accuracy and completeness of responses to those ques

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