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Starbucks CEO Brian Niccol revealed how the company was planning to implement AI to streamline service

He addressed concerns that real baristas would be replaced by robots, saying that the focus was instead on creating artificial intelligence systems that would work as assistants for human employees

In the future, Niccol envisioned a scenario where customers could place an order simply by speaking to their phone

Starbucks is looking into the future and embracing the rise of AI.

While speaking at Dreamforce, CEO Brian Niccol spoke about how the company has begun to utilize artificial intelligence and even addressed concerns about fully robotic coffee shops.

Niccol said that the goal right now is to use AI to help make Starbucks the “world’s greatest customer service comp

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