From Metrics to Meaning

Key points

Workplace surveys that focus on data and not people are destined to miss the mark.

How people feel about their jobs is not a static state easily measured.

Inspirational leadership drives engagement.

“People don’t care how much you know until they know how much you care.” – John Maxwell

Efforts to measure employee sentiment often fall short, leaving leaders perplexed and workers disillusioned.

If the expectations of workers that their jobs will consider their overall wellness are to be met, we need to return to an old-school method of checking in on how people feel about where they work.

It wasn’t until the 1930s that the idea of worker satisfaction entered the working world’s psyche. Before then, the prevailing attitude was simple: "You work for us, we pay you." Worker d