Time is running out for government websites to fix accessibility issues

Whether paying taxes, renewing licenses, or accessing public records, government websites have become the primary gateway for essential resident services. Municipalities across the country have digitized everything from utility bill payments to service requests, making online portals the front door to local government.

For residents, these online portals increasingly define the resident experience, shaping how people engage with their communities. As governments modernize and digitize, accessibility becomes central to ensuring that all residents can easily use and benefit from these online services.

However, studies from AudioEye and CivicPlus ® reveal that there are still a number of barriers to overcome and is

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