Some Samsung mobile phone users will get free handsets after being stung by triple-zero issues, but telcos and the electronics giant have stopped short of offering blanket replacements.

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Testing undertaken by the telecommunications giant found more than 70 older-model Samsung handsets weren't connecting correctly to the emergency service.

Eleven models will need to be replaced, while the rest require immediate software updates to fix the problem.

Up to 10,000 devices are believed to be affected.

A Telstra spokesperson said impacted customers would be contacted via email or SMS to provide instructions on what needed to be done.

"If a replac

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