NEW YORK (WABC) -- For the first time in 32 years, you won't be able to buy a MetroCard. At the end of this year, the MTA will fully move over to the tap-and-go payment system OMNY, but some riders are complaining about payment problems right now.

On Friday, the MTA offered an explanation.

"Yesterday, the subway carried 4.56 million people. The busiest day on the subway since the onset of COVID," said MTA CEO Janno Lieber.

The MTA touted the success of their OMNY, tap-and-ride system, saying goodbye to the beloved MetroCard.

"Overall, we're an 87% tap and ride, which is far ahead of where we thought we were going to be at this time of year," Lieber said.

And for the 3 billionth rider this year, they got a swag bag.

In June, Eyewitness News reported how some commuters were frustrated

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