An innovative project designed to support prison capacity across 48 prison sites in the south of England has scooped the Excellence in Customer Service category award at the prestigious 2025 IWFM Impact Awards.

Gov Facility Services Ltd (GFSL) achieved this success by creating and implementing HIVE, a reporting portal that addresses a critical challenge regarding prison capacity following the pandemic.

The IWFM Impact Awards showcase excellence and innovation across the facilities management sector, with GFSL’s success highlighting the vital role of government facilities services in supporting critical public services and creating positive social impact. In addition to securing the Excellence in Customer Service Award, GFSL also received nominations in two further categories celebrating

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