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When Greg wanted to get back into shape last summer, he joined his local LA Fitness near his home north of Dallas. As he signed up, the 54-year-old says, he was persuaded by the sales representative to pay an additional $420 a month for eight personal training sessions, but only because he was informed, incorrectly, that these sessions were part of a three-month program that wouldn’t automatically renew. Months later, when Greg did eventually try to pull out after facing unexpected autorenewal charges, he was reassured by his trainer that she would make note of his cancellation in the gym’s system—yet he continued to be charged. When he then complained to front des

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