The Medical Association of the State of Alabama and Blue Cross and Blue Shield of Alabama have announced progress in improving the “prior authorization” process for patient care.

Prior authorization is a tool insurance companies use to confirm that certain treatments, medications or tests are clinically appropriate and covered under a patient’s health plan.

While designed to provide coverage transparency and keep health care safe and affordable, the process can sometimes be challenging for patients and doctors. Over the past year, the Medical Association and BCBSAL worked together to improve the system.

Key changes underway:

Human review, not AI: BCBSAL has not used AI for denials and is committed to future denial decisions not being made by artificial intelligence.

Less paperwork for

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