Australia’s lead veterans’ welfare department has started testing an AI chatbot in the hope of making it easier for staff to access policy and compensation information.

Around 300 staff within Department of Veteran's Affairs (DVA) claims benefits division are testing the new chatbot in a proof-of-concept exercise to examine whether it can make customer interactions smoother.

Based on OpenAI's ChatGPT, it's hoped that the tool, which the department calls "CLIKChat , will streamline processes for accessing DVA records to make customer interactions smoother.

CLIKChat won't have access to clients' personal information and is meant to be a digital assistance tool rather than a mandatory part of claim processing, a DVA spokesperson emphasised.

“CLIKChat does not access veteran records or per

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