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New Delhi, Nov 7 (PTI) The Consumer Affairs Ministry on Friday outlined proposed amendments to the Consumer Protection Act aimed at reducing case backlogs and accelerating dispute resolution through artificial intelligence and digital platforms.

The Department of Consumer Affairs held a consultation in New Delhi to discuss reforms to the 2019 law, focusing on strict timelines for case disposal and expanded use of technology including AI and machine learning tools.

Consumer Affairs Secretary Nidhi Khare said the law currently mandates three-month timelines for regular cases and five months for those requiring testing, but emphasized no case should remain pending beyond six months, according to a statement.

“The government is committed to timely consumer justice,"

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