Originally appeared on E! Online

Starbucks couldn't bear the outrage any longer.

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Indeed, after fans of the coffee chain expressed their disappointment about being unable to secure one of the viral, 20-ounce bear-shaped iced coffee glasses when they hit shelves across the United States the morning of Nov. 6, Starbucks publicly apologized for the lack of supply for the item.

“The excitement for our merchandise exceeded even our biggest expectations," Starbucks told People in a Nov. 6 statement. "Despite shipping more Bearista cups to coffeehouses than almost any other merchandise item this holiday season, the Bearista cup and some other items sold out fast."

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