Report says B.C. needs clearer oversight of 911 system

A new report says the province needs more clarity on the role it plays in B.C.’s 911 system.

That’s one of the recommendations out of two independent reports into B.C.’s emergency communication dispatch services, which are run by a non-profit known as E-Comm (Emergency Communications for British Columbia Incorporated).

The provincial government ordered a review of E-Comm in December 2024 following concerns raised by municipalities, police, and emergency service providers about increasing costs and a lack of transparency.

After conducting the review, Ernst and Young issued two reports Friday: one looking at how E-Comm works , and the other offering advice to the province on future service delivery models for emergency communications.

B.C. launches review of 911 services after com